You're right, of course, and my last line was ...

2011-05-31T08:21:40.098-03:00

You're right, of course, and my last line was a wink and a nod to that reality. I think it's one of the major factors contributing to the all too common view of IM/IT as a cost centre instead of a value add.

I've perceived the same behaviour in other service-oriented units and I wonder whether getting so focused on how you deliver service that you forget why you're there is simply an occupational hazard for those lines of work. I say "perceived" because I think saying "they forget why they're here" when you're not getting the service you expect is too easy, speaking as a member of a service unit that's been dealing with diminished capacity for quite some time.

Realize you're already aware of this but the p...

2011-05-30T23:28:43.944-03:00

Realize you're already aware of this but the point still needs to be stressed,

"Your IM/IT unit is there to serve your business, and business problems require business solutions"

A LOT of IT orgs have forgotten this. The business is the reason for an orgs existence. HR/finance/IT/the mail room all support the core business.

IT for IT's sake is not the way forward...

Comments on jrose.ca: on IT systems vs. people (or, too much to tweet, v...

You're right, of course, and my last line was ...

Realize you're already aware of this but the p...